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Equality North East


The following gives good practice advice on positive action a service provider may take to ensure equal treatment to disabled customers.

- Donít assume that the DDA doesnít or wonít apply to you. Read the Code of Practice on Access to Goods, Facilities and Services available from the EHRC.

- Talk to your staff and disabled customers and consider whether you need to change the way you treat your customers in the light of the DDA.

- Do an Access Audit to help you find out what changes you may need to make to your physical premises.

- When considering changes to premises, take account of the needs of disabled customers.

- Consider having disability awareness training and providing it for your staff who deal with the public.

- Consult your local disability organisations about serving disabled customers.

- Be fair. You should treat disabled customers exactly like any other customers.

- Disabled people are individuals just like everyone else. Donít make assumptions about their abilities or their need, their needs are as individual as they are.

- Donít forget that some disabilities are hidden, for example epilepsy and mental illness.

June 21, 2007

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