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Equality North East


Inclusive Leadership 5 day programme County Durham and Darlington Fire and Rescue Service

Please note: This is a closed course for County Durham and Darlington Fire and Rescue Service. If you/your company would be interested in this course please use the contact details below.

This is a modular programme which can be completed consecutively or spread out across a longer period. The initial two-day programme covers: -

Role of the Line Manager
Listening and Questioning Skills
Values and behaviours, aligning personal beliefs to the business
Processes of Stereotyping and how this manifests in the workplace
Impact of discrimination on individuals and the organisation
Equality Act 2010
Change and the impact on individuals, teams and the wider business
Challenging inappropriate behaviours
Assertiveness skills
Having difficult conversations

Additional modules that can be added to build a comprehensive and individualised development programme include: -

Principles of leadership and management (1 day)
Management behaviours and leadership styles (1 day)
Conflict and change management (1day)
Stakeholder engagement and relationship management (1 day)
Inspirational and ethical leadership (1 day)
Providing exceptional customer service (1 day)
Principles of business & how individual teams contribute to success (1 day)
Problem solving and handling conflict (1 day)
Effective meetings and recognising and handling conflict (1 day)
Planning and preparing for business presentations (1 day)
Events Management (1 day)
Financial and operations project management (1day)
Personal and professional development (1 day)
Project Management Prince2 Foundation (1 day)
Mentoring Staff within The Workplace (1 day)
Coaching Techniques (1 day)
Inclusive Recruitment for Managers (1 day)
Business Continuity Planning (1 day)

This modular approach allows a development programme designed around an individuals job role or specific development needs, rather than a generic leadership and management programme. It provides a solid foundation for those who wish to progress on to accredited Leadership and Management programmes at level 3 and above.

ContactSammy-Jo Hedley Customer Service Officer

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