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Equality North East

ACAS (Advisory Conciliation and Arbitration Service)

Conciliating
the act of reconciling or bringing together the parties in a dispute with the aim of moving forward to a settlement acceptable to all sides

Arbitrating
an independent arbitrator or arbiter (in Scotland) deciding the outcome of a dispute. The decision may well be binding in law.

Mediating
acting as an intermediary in talking to both sides. The aim is for the parties to resolve the problem between themselves but the mediator will make suggestions along the way.

AddressCross House
Westgate Road
Newcastle upon Tyne
NE1 4XX
Websitewww.acas.org.uk
Telephone0191 269 6000 or helpline 08457 47 47 47

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